Frequently Asked Questions

WHAT'S IN THE BOX??

Creeper Crate is a killer MYSTERY subscription box geared towards Horror fans who love Horror Movies! 

2 box options and sizes are available with the choice of the Women's or Men's box option and the Creeper Crate Box or the Creeper Crate Crypt box! 

Collectibles, Decor, Apparel, & Enamel Pins, 

*Items vary month to month and are NOT guaranteed for every month! 

WHAT'S THE DIFFERENCE BETWEEN THE WOMEN'S & MEN'S BOX??

Some of the items that could be included in the Women's Box option are Bath & Beauty Items, Makeup, & Jewelry. You would select the Men's Box option if you do NOT want to receive items geared more towards Women. 

**PLEASE NOTE! If the box will be considered unisex (no makeup, no jewelry) then all subscribers will receive the same box for that month. Items that could be considered unisex are soaps, sprays, & T-Shirts.

CREEPER CRATE BOX VS CREEPER CRATE CRYPT BOX

The Creeper Crate box is the regular sized box and will feature 5 items every month. The Creeper Crate Crypt Box is a bigger box with bigger items, more items. You'll receive 6-8 items in the box, a couple which will be featured in the regular sized Creeper Crate Box. Any T-shirt that will be included in the box for a specific month will be an upgraded version in the Crypt Box. Softer material and in color! Both boxes are available in either the Women's or Men's box version.

WHAT IF I HAVE ALLERGIES?? 

All Bath & Beauty items are always 100% Vegan & Cruelty Free! If you have specific allergies it is best to contact us first PRIOR to purchasing or signing up. Creeper Crate is a generalized Subscription box and may contain items that can cause allergic reactions if you are allergic. Ingredients are provided on Bath, Beauty, & Food items, if they are included, and it is highly recommended that if you see an ingredient you are allergic to, DO NOT use the item.

I DIDN'T RECEIVE A SHIRT BUT WAS ASKED MY SIZE AT CHECKOUT

Apparel is just one of the type of items that COULD be included in a box. Items vary month to month and are not guaranteed in every box. Sizing is asked at checkout in case there will be apparel in a specific box. 

WHEN WILL I RECEIVE MY BOX??

All Boxes ship at the end of their specific month! Once your box officially ships out you will receive a confirmation email with a tracking number. It's always a good idea to check the Spam or Junk folder in your email if shipping has been announced but you have not received a confirmation email.


Each month has a Theme and a time frame to order that Themed Box. If you subscribe or order between the 16th and the 15th, your first box will be shipped at the end of the following month. For Example, If you order between November 16th and December 15th, your first box will be the January Box and will ship at the end of January (unless otherwise stated due to an item delay).

WHEN IS MY RENEWAL DATE??

Subscriptions renew at 12:01 am on the 15th of each Month, every Month! If your subscription fails to renew on the 15th, it will be skipped to the next renewal date and you will not receive the box meant for that specific renewal. 

**There are some times that you may renew for a second month before receiving your first box, please note that this is common in the beginning of your subscription. After you receive your first box, the rest will arrive about a month apart

CAN I SKIP A MONTH??

Yes! Not very fond of the next theme coming up? You can simply skip that month. You won't be charged for the next box and your renewal date will jump to the next one. PLEASE make sure to skip by the 13th of the month you are wanting to skip! If you do not skip before the renewal date , this will result in you renewing for that month and it cannot be reversed. 

*To skip a renewal, simply sign into your account and click the first "edit" button you see. Click "Skip or Cancel" and the site will walk you through the process.

CAN I CANCEL MY SUBSCRIPTION??

Yes! You can cancel any time! Simply sign into your account and click on skip or cancel and follow the steps! Just make sure you cancel before you're next renewal date if you are not wanting that month's box! PLEASE Note that simply canceling your subscription does NOT mean your order will be canceled and refunded. You will receive any pending boxes ordered but will no longer be charged.

*To cancel your subscription, simply sign into your account and click the first "edit" button you see. Click "Skip or Cancel" and the site will walk you through the process.

REFUNDS??

Unfortunately there are no refunds after an order is placed. This is due to items and shipment being ordered for your box. 

Customs Fees may occur for International orders and purchases. These charges and fees are out of our control as they are not charged by Creeper Crate. Refusing to pay Customs fees or charges may result in Customs holding your box. Refunds will not be given for refusal to pay Customs Fees.

VENDORS/SHOPS

Interested in having an item of yours featured in one of the upcoming crates? Please feel free to contact Jamie at creepercrate@gmail.com

DON'T SEE YOUR QUESTION ANSWERED HERE??

Please never hesitate to contact Jamie at creepercrate@gmail.com with any other questions or concerns you may have!