Frequently Asked Questions

WHAT'S IN THE BOX??

Creeper Crate is a MYSTERY subscription box geared towards Women who love Horror Movies and will include 5-7 items in your Creeper Crate each month! Bath & Beauty Products, Accessories, Decor, Apparel, and Collectibles are just some of the items* you COULD receive! Most of the items featured each month are Handmade by Small Businesses! 

*Items vary month to month and are NOT guaranteed for every month! 

*Apparel sizing is asked for every box in case it will be a featured item. It is NOT guaranteed in every box!

*If you have specific allergies it is best to contact us first PRIOR to purchasing or signing up. Creeper Crate is a generalized Subscription box and may contain items that can cause allergic reactions if you are allergic. Ingredients are provided on Bath, Beauty, & Food items, if they are included, and it is highly recommended that if you see an ingredient you are allergic to, DO NOT use the item.

WHEN WILL I RECEIVE MY FIRST BOX??

Boxes ship at the end of each month! Each month has a Theme and a time frame to order that Themed Box. If you subscribe or order between the 16th and the 15th, your first box will be shipped at the end of the following month. For Example, If you order between November 16th and December 15th, your first box will be the January Box and will ship at the end of January (unless otherwise stated due to an item delay).

WHEN IS MY RENEWAL DATE??

Subscriptions renew at 12:01 am on the 15th of each Month, every Month! If your subscription fails to renew on the 15th, it will be skipped to the next renewal date and you will not receive the box meant for that specific renewal.

CAN I SKIP A MONTH??

Yes! Not very fond of the next theme coming up? You can simply skip that month. You won't be charged for the next box and your renewal date will jump to the next one. PLEASE make sure to skip by the 14th of the month you are wanting to skip! If you do not skip before the renewal date , this will result in you renewing for that month and it cannot be reversed. 

*To skip a renewal, simply sign into your account and click the first "edit" button you see. Click "Skip or Cancel" and the site will walk you through the process.

CAN I CANCEL MY SUBSCRIPTION??

Yes! You can cancel any time! Simply sign into your account and click on skip or cancel and follow the steps! Just make sure you cancel before you're next renewal date if you are not wanting that month's box! PLEASE Note that simply canceling your subscription does NOT mean your order will be canceled and refunded. You will receive any pending boxes ordered but will no longer be charged.

*To cancel your subscription, simply sign into your account and click the first "edit" button you see. Click "Skip or Cancel" and the site will walk you through the process.

REFUNDS??

Unfortunately there are no refunds after an order is placed. This is due to items and shipment being ordered for your box. 

VENDORS/SHOPS

Interested in having an item of yours featured in one of the upcoming crates? Please feel free to contact Jamie at creepercrate@gmail.com

DON'T SEE YOUR QUESTION ANSWERED HERE??

Please never hesitate to contact Jamie at creepercrate@gmail.com with any other questions or concerns you may have!